The Future Self Storage Customer | Interview w/ Scott Worden & Brett Copper

As self-storage operators face increased competition and shifting customer expectations, it’s essential to evaluate current systems and carefully consider what new technologies will provide a meaningful return on investment. The industry is moving toward more automated, yet personalized, customer experiences, with an emphasis on reducing unnecessary customer service interactions while still providing high-quality service.

For those interested in learning more about the tools and strategies discussed in this episode, consider reaching out to our guests. StorSuite offers innovative solutions like digital wallet passes to enhance customer convenience, while Copper Storage Management provides expert guidance on optimizing operations. Connecting with these companies can provide you with the resources and support needed to stay ahead in the rapidly changing self-storage industry.