Covering More Than Risks | Interview w/ Terry Campbell

The self-storage industry has seen rising insurance costs and a growing need for better customer service. Terry Campbell of Johnson Insurance is on a mission to change that. With over 30 years of experience in self-storage, from construction to financing and ownership, he understands the challenges facility owners face. In our conversation, he highlighted the importance of proper coverage, the impact of catastrophic events on insurance rates, and why many facility owners are unknowingly underinsured. His goal? To bring a personalized, high-touch service model to self-storage insurance—something that has been missing from the industry for too long.